Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our printers part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a Problem report by logging into your store account and find the specific order you're after. Then click on the order. You'll see Problem Report. In the text field write up the problem in as much details as you can. Also, if possible, attach any relevant photos to illustrate the problem.
Once the report is submitted, our customer service team will get in touch to help as soon as possible. If you have other questions contact us at firstname.lastname@example.org.